As a consumer, you have a statutory right of withdrawal for distance contracts under German law. This page is the electronic withdrawal function under § 356a BGB (German Civil Code) – you can declare your withdrawal here directly, without a login or account.
Before you withdraw
Detailed information on the deadline, requirements and consequences is available in the withdrawal notice. It also includes the model withdrawal form in case you would rather withdraw by email or post.
A withdrawal is different from a cancellation, a return or a support request. If you just have a technical problem, emailing info@pool-buddy.de will help you faster.
Next we'll only ask for the details needed to identify your purchase. After that we'll show you a summary before anything is sent.
Your details
Only the message is optional – we need everything else to match your purchase and send you a confirmation.
Summary
Please check your details. Your declaration is only actually sent once you press "Confirm withdrawal".
Submitted
Your withdrawal has been submitted
We have saved your withdrawal declaration on our server and will also confirm receipt by email.
Reference number
Received on
This confirmation does not yet say whether a refund has been issued or Premium has been deactivated – we'll review that after receipt and get back to you. Please keep the reference number in case you want to follow up.
Please try again. Your details have not been lost.
Alternatively, you can also declare your withdrawal informally by email: info@pool-buddy.de. This doesn't replace the electronic withdrawal function, but is an additional option.
Offline
You are currently offline
The withdrawal has not yet been submitted to Pool Buddy. Please reconnect to the internet and try again.
Right of withdrawal
Submitted
Error
Offline