Withdrawal notice

Note

This notice informs you about your statutory right of withdrawal when purchasing Pool Buddy Premium (Season or Lifetime), under German consumer law (§§ 355, 356, 356a BGB). It follows the statutory model withdrawal notice. It does not replace individual legal advice; for specific legal questions about your situation, please contact a consumer advice centre or a lawyer. The German-language version is the legally authoritative one.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us:

Dominik Graham Pritchett
Galgengraben 2
90574 Roßtal
Germany
Phone: +49 176 57368353
Email: info@pool-buddy.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

You can also exercise your right of withdrawal via the electronic withdrawal function on this website. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal without delay (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Note on payment processing: purchases of Pool Buddy Premium currently run through the external payment provider Ko-fi. A refund therefore cannot always be triggered fully automatically and is instead arranged manually by us via Ko-fi or the payment method originally used. This does not affect the statutory 14-day refund deadline.

Special note on digital content and digital services

Pool Buddy Premium is digital content or a digital service not supplied on a tangible medium. Under German law (§ 356 (4) and (5) BGB), the right of withdrawal for such contracts can lapse early if you have expressly consented to us beginning performance before the withdrawal period expires and have simultaneously confirmed that you thereby lose your right of withdrawal.

Because we cannot reliably obtain such a separate, verifiable consent before conclusion of the contract under the current Ko-fi checkout flow, we assume in your favour that your right of withdrawal has not already lapsed through activation of Premium. The electronic withdrawal function therefore remains available to you regardless of when you activated it. Whether your right of withdrawal still applies in your specific case is reviewed by us after we receive your withdrawal.

Season pass and extended periods

Pool Buddy Premium Season is a 365-day unlock from activation, not an automatically renewing subscription. The right of withdrawal relates to the original purchase contract; the mere passage of time of the unlock does not create a new right of withdrawal.

Model withdrawal form

If you want to withdraw from the contract, you can fill in and submit this form. Using it is not obligatory – you may also withdraw informally or use the electronic withdrawal function.

Withdraw from contract

If you'd like to withdraw right away, use the electronic withdrawal function:

Withdraw from contract

More information

Information on how your data is processed during the withdrawal process is available in the privacy policy. Company details are available in the legal notice.

Last updated: August 2026